SHIPPING GUIDELINES & PROCEDURES


There are many ways shipping can be handled on Surpluselectrical.ca. Here are a few suggestions how to handle shipping and how they may affect the sale of your products. We have partnered with another innovative business called Smartt Shipping to provide shipping costs and make this task that usually is a hassle simple and fast! You can ship everything from a very small item in a Purolator bag to something very large and heavy taking up 10’ of a trucks space. All shipping is paid to our marketplace that is collected. This is so everyone can take advantage of the fantastic bulk shipping rates! If you don’t use Smartt Shipping fully when doing listings, you will not be able to use it for shipping after the sale. At least not using the Marketplaces account. You would have to contact them for an account or, utilize the shipping you would regularly use.

1. Shipping Rates While Browsing for Products
 You must if you are browsing for products on the site create a buyers account with your shipping address to receive real time accurate shipping costs. If you don’t, depending on the type of internet connection you are on your location can be off and you may receive false rates or no rates at all. Do this by simply clicking Address Book when you are logged into your Buyer Dashboard. This also depends on whether the Vendor has set up his Smartt shipping and location. The vendor must also enter the shipping requirements for each product.
2. Shipping Setup for Vendors
Ensure you set up your shipping information before you start listing products. This will ensure when using the Smartt Shipping on your listings buyers browsing for products will get correct rates while browsing for your products. Otherwise they may just move onto another product that is providing a shipping quote. Please check out the following video to set up your account. Click Here for Video
3. Listing Products Using Smartt Shipping
When listing product using Smartt Shipping you must enter in the postal code every time. This is necessary for our vendors with multiple locations and those using our site for their own business doing consignment sales of other’s products that me be in numerous locations. You must enter a weight as well. We keep 2 scales handy when doing listings. A small scale good for 3.2 KG’s and a bathroom scale. Larger products in the electrical industry you can usually look up and get a weight for. Don’t forget to add some weight for packaging later when it sells. Don’t underrate the weight to much, if you get caught you cannot log back in and change the shipping rate after the buyer has paid the shipping cost! We recommend selecting multiple carriers during the listing process, you never know where the buyer is and what carriers may actually go to their destination. Here is a video demonstrating doing a product listing utilizing Smartt Shipping. Click Here for Video
4. Local Pickup or Collect
This method means the buyer is responsible to pick the product up in its current location or arrange to have the product picked up. The buyer may be responsible for loading as well as the shipping costs as stipulated. If the Vendor has all equipment and will load the product on the buyer’s truck when it arrives please stipulate this in the terms and conditions. Message center can also be used to coordinate the shipping or facilitation thereof. The vendor will not be able to utilize Smartt Shipping discounted rates after a sale has been completed and paid for. If the buyer purchases the item, they can send it to the vendor for a shipping quote before actually paying for it. The vendor then has the opportunity to either utilize Smartt Shipping on our marketplace by entering all data then upon receiving the request from the buyer.
5. Buying Multiples or Several Products from One Vendor
If a buyer wants to save on shipping buying multiples of one product that has a shipping price per each or several products at once from one vendor, it is possible. Make the purchase and proceed as if you are going to checkout. You will be prompted by a screen that allows you to send it to the vendor for a shipping quote. The vendor can re-enter the new weight and dimensions and send the new invoice back to the buyer for payment with the revised shipping quote for combined shipping savings.
6. Shipping Errors During the Sale
These can occur, they are usually because if incorrect shipping data like address errors, or vendor did not select a shipping company that goes into the buyer’s region. If this happens the buyer should complete the sale as to not lose the item and send it to the vendor for adjustment to solve the shipping issues. The Vendor can contact the buyer and find out what will work and adjust the shipping address or change the shipping company to find one that works.  Of course, the rates may change depending on locations and shipping companies. This enables the sale to be completed one way or another. If you need to use an alternative not available on Smartt Shipping send the invoice back without shipping and deal with it offsite. This will be rare but can happen! You can use you stripe account to send the buyer a separate invoice offsite and deal with the shipping separately in these rare circumstances.