RETURNS INFORMATION & GUIDELINES

Surpluselectrical.ca wants to ensure everyone has a great experience using our site. We also want to ensure everyone using the site is treated fairly. There are 3 Return options used on the site. Each is explained in detail below including some reasoning for the 3 categories. We have in place a Resolution Center just in case a dispute arises regarding returns that cannot be settled amicably. We truly believe our protocols for listing along with the ratings system for Vendors and Buyers will greatly reduce the risk and for the most part create a good sales environment. We also believe because this site has been created for the Electrical Industry most users will indeed be experienced in the industry. Surpluselectrical.ca does not guarantee refunds for any sale. The best policy to avoid returns is to be detailed with the product listings and to ask questions before you purchase or bid.


1.) Full Refund

  • Valid for 30 days is the default if not specified.
  • May include exchange of the item.
  • Products must still be in original packaging and not used.
  • May be valid for longer if clearly stated in the Add including warranty if available.
  • Includes shipping costs to return item if paid by the purchaser originally.
  • If product was originally shipped free the buyer must pay return shipping.
  • New products should all have a full refund offered along with warranty information if available.
  • If a product does not have a full refund offered buyer beware.
  • If damaged in shipping the buyer must make a claim with the shipper.
  • If poorly packaged, we recommend pictures to determine whom is at fault. Poor packaging may result in the vendor being at fault.


2.) Conditional Refund

  • Conditions for a refund or exchange must be clearly stated by the seller
  • Product may have to be in original condition in which they were sold
  • Product may have to be in original packaging and unopened.
  • Product may have to be tested upon return to determine if a full refund is warranted
  • Product may not be allowed to have been installed
  • Refunds may be negotiated to satisfy both parties
  • Seller may offer an exchange of the product versus a refund
  • Seller may provide warranty information
  • Buyer please ensure you read the conditions of the Conditional Refund
  • Refunds may be conditional due to the product condition, please review Product Conditions
  • If damaged in shipping the buyer and vendor must work together and make a claim with the shipper.
  • If poorly packaged, we recommend pictures to determine whom is at fault. Poor packaging may result in the vendor being at fault.


3.) No Refund

  • Under any circumstance there are no refunds or exchanges offered
  • Buyers can request a refund, but the seller does not have to do a refund, exchange or return
  • If there are circumstances like blatant misrepresentation of the product the no refund policy can be overturned in Resolution Center
  • Buyer Beware and bid or buy accordingly.
  • Lot sale of items may generally be as is where is
  • Items being sold for parts only may have no refund available
  • If damaged in shipping the buyer must make a claim with the shipper.
  • If poorly packaged, we recommend pictures to determine whom is at fault.