Surpluselectrical.ca CODE OF ETHICS

                    As many in the industry know a code of ethics is important and is part of our statement how we operate on a day to day basis. Here at surpluselectrical.ca we take this very seriously and have developed a Code of Ethics as part of our Terms and Conditions.

    • Always represent your products on surpluselectrical.ca honestly.
    • Operate on our platform with integrity in an ethical, professional, and responsible manner.
    • Always answer questions politely, to the best of your ability and be respectful with all correspondence.
    • If doing listing services as part of our Business Mentorship program, ensure you look after the best interests of your clients and avoid conflicts of interest and respect client confidentiality.
    • Always ship products ASAP and package them with care.
    • We will always ensure the Resolution process is fair and well documented, respect the Resolution process.
    • ALL products shall be CSA or other Authorized Agency approved to be sold on Surpluselectrical.ca in Canada as per Canadian laws.
    • Never imply you are an Authorized Distributor with product warranty unless it is true.
    • NO counterfeit products shall be sold on Surpluselectrical.ca
    • NO products with counterfeit labels shall be sold on Surpluselectrical.ca
    • Ensure all new products warranty conditions are detailed including warranty procedures if warranty is applicable.
    • Refurbishing must be completed correctly by authorized personal.
    • No one shall for any product or service listed on Surpluselectrical.ca complete the transaction offsite.
    • No one shall use the site for customer gain unless all transactions are completed onsite with said customers.
    • Always follow the policies and procedures laid out on Surpluselectrical.ca.
Anyone not following our Code of Ethics can be suspended from Surpluselectrical.ca and may be permanently banned from using the site as per our Terms and Conditions.